Privacy Policy & Terms
Your privacy and rights are important to us. Learn how we protect your information and serve you better.
Privacy Policy
Last updated: November 2025
At Comforting Compasnions NDIS, we are committed to protecting your privacy and ensuring the confidentiality and security of your personal information in accordance with the Australian Privacy Principles and NDIS requirements.
Information We Collect
We collect personal information that is necessary to provide you with quality disability support services. This may include:
- Personal details (name, date of birth, contact information)
- NDIS plan information and funding details
- Health information and support requirements
- Emergency contact details
- Service feedback and complaints
- Financial information for billing purposes
How We Use Your Information
Your personal information is used to:
- Provide tailored disability support services
- Communicate with you about your services
- Process NDIS claims and payments
- Ensure your safety and wellbeing
- Improve our services through feedback
- Comply with legal and NDIS requirements
Note: We only collect information that is directly related to providing you with NDIS services and support.
Information Sharing & Disclosure
We may share your information with:
- NDIS Commission and related government bodies
- Your nominated representatives or guardians
- Healthcare professionals involved in your care
- Emergency services when required for your safety
Note: We only collect information that is directly related to providing you with NDIS services and support.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, modification, or disclosure. This includes:
- Secure electronic record systems
- Restricted physical access to records
- Staff training on privacy obligations
- Regular security assessments
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where applicable)
- Make a privacy complaint
- Withdraw consent for certain uses of your information
Cookies & Website Tracking
Our website uses cookies to improve your browsing experience. These cookies do not collect personal information and can be disabled in your browser settings.
Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available on our website.
Terms & Conditions
Last updated: November 2025
These Terms and Conditions govern your use of Comforting Compasnions NDIS services and outline the rights and responsibilities of both participants and our organization.
Service Agreement
By engaging our services, you agree to:
- Provide accurate and complete information about your needs
- Participate in developing and reviewing your support plan
- Provide reasonable notice for service changes or cancellations
- Treat our staff with respect and dignity
- Maintain a safe environment for service delivery
Service Delivery
We are committed to:
- Delivering services by qualified and trained staff
- Maintaining professional standards and boundaries
- Respecting your choices and preferences
- Providing services in a culturally appropriate manner
Fees & Payments
Our services are funded through your NDIS plan:
- We charge according to NDIS Price Guide rates
- All fees are transparent and disclosed in advance
- We claim payments directly from the NDIS portal
- You will receive regular statements of services provided
Note: No out-of-pocket expenses will be charged for core supports funded through your NDIS plan.
Cancellation Policy
Cancellation terms:
- 24 hours notice required for cancellations
- Late cancellations may incur charges as per NDIS guidelines
- Emergency situations are exempt from cancellation fees
- Repeated cancellations may require service review
Participant Rights
You have the right to:
- Receive quality services that meet your needs
- Be treated with respect and dignity
- Make complaints and provide feedback
- Choose how your services are delivered
- Access an advocate or support person
Service Termination
Services may be terminated by:
- Mutual agreement between parties
- Completion of agreed services
- Breach of terms by either party
- Changes to NDIS funding or eligibility
We will provide 30 days notice for service termination, except in cases of immediate safety concerns.
NDIS Compliance
Last updated: November 2025
Comforting Compasnions NDIS is fully compliant with all NDIS Practice Standards and Quality Indicators. We are committed to delivering safe, quality services that empower participants and promote choice and control.
NDIS Practice Standards
We adhere to all NDIS Practice Standards including:
Rights & Responsibilities
Respecting participant rights, privacy, and dignity while promoting independence and choice.
Provider Governance
Strong governance systems ensuring quality service delivery and continuous improvement.
Risk Management
Comprehensive risk assessment and management for participant and staff safety.
Service Delivery
Person-centered approaches tailored to individual needs and preferences.
Quality Indicators
We monitor and report on key quality indicators:
- Participant satisfaction and feedback
- Incident and complaint management
- Staff qualifications and training compliance
- Service delivery outcomes
- Health and safety performance
Complaints Management
Our complaints management process:
- Easy-to-access complaints procedure
- Timely acknowledgment and resolution
- Confidential and fair investigation
- Regular reporting to management
- Continuous improvement based on feedback
All complaints are taken seriously and used as opportunities for service improvement.
Incident Management
We have robust incident management systems:
- Immediate response to incidents
- Mandatory reporting to NDIS Commission
- Thorough investigation and analysis
- Implementation of preventive measures
- Support for affected participants and staff
Staff Requirements
All our staff meet NDIS requirements:
- NDIS Worker Screening Clearance
- Relevant qualifications and experience
- Ongoing professional development
- Code of Conduct training
- First Aid and CPR certification
Continuous Improvement
We are committed to continuous improvement through:
- Regular internal audits and reviews
- Participant feedback and surveys
- Staff training and development
- Benchmarking against industry standards
- Implementation of best practices
Our NDIS provider registration number is 4050000000. You can verify our registration status on the NDIS Commission website.
How Can We Help?
Call US
Reach us on
0415130036
Email Us
Start a conversation
comfortingcompanions25@gmail.com
Comforting Companions
Committed to providing premium support coordination and care services . Your goals, our mission.
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Contacts
- Office Address: Wollert, Victoria.
- comfortingcompanions25@gmail.com
- 0415130036
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