Comforting Companions Privacy Policy
At Comforting Companions, we respect your privacy and are committed to protecting the personal and sensitive information you share with us. As a registered NDIS provider offering disability support to NDIS participants and private clients across Melbourne and surrounding areas, we understand the importance of handling your information with care, respect and confidentiality.
We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Information We Collect
We may collect personal information that is reasonably necessary for us to respond to enquiries, arrange and provide support services, manage referrals and communicate with participants, families, representatives and other relevant people.
Depending on your relationship with us, this may include your name, contact details, date of birth, NDIS details, support needs and preferences, emergency contact information, information provided through our website forms, and other information relevant to arranging or providing your support.
Where necessary, we may also collect sensitive or health information relevant to safely providing disability support.
How We Collect Your Information
We may collect information directly from you when you contact us, submit an enquiry or referral form, speak with us by phone or email, or engage Comforting Companions for support.
Where appropriate, information may also be provided by someone acting on your behalf, such as a family member, nominee, guardian, support coordinator or other authorised representative.
We aim to collect only information that is reasonably necessary for providing and managing our services, in accordance with the Comforting Companions Privacy Policy.
How We Use Your Information
We may use your information to respond to enquiries and referrals, understand your individual support needs and preferences, coordinate appropriate supports, communicate with you and relevant authorised people, manage our services and meet applicable legal, regulatory and NDIS requirements. We will not use sensitive or health information for unrelated purposes unless appropriate consent has been provided or the use is otherwise permitted or required by law.
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary to provide or coordinate your support, where you have authorised us to do so, with service providers that assist us in operating our business, or where disclosure is permitted or required by law.
Where information needs to be shared with a support worker or another person involved in providing your support, we aim to limit this to information reasonably necessary for that purpose.
Data Security
Comforting Companions takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure, but we take privacy and confidentiality seriously and seek to protect the information entrusted to us.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or believe that information needs to be corrected or updated.
We will respond to requests in accordance with applicable Australian privacy laws.
Website & Online Enquiries
When you use our website or submit an online form, we may collect the information you choose to provide, such as your name, email address, phone number and information relating to your enquiry or referral.
We use this information to respond to your enquiry, process referrals and assist with arranging appropriate support services.
Privacy Enquiries & Complaints
If you have a question, concern or complaint about how Comforting Companions handles your personal information, please contact us. We take privacy concerns seriously and aim to respond appropriately.
Comforting Companions Support & Care
Phone: 0420 760 036
Email: info@comfortingcompanions.com.au
Service Area: Melbourne and surrounding areas
Updates to This Privacy Policy
Comforting Companions Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or privacy practices. Any updated version will be published on this website with the most recent revision date.